After a demo of our new ticketing system last week, we headed to the library with scanners and a laptop in hand to check in some chrome laptops. We managed to enter 248 today relatively smoothly, except for some strange behaviour in the asset input screen on a handful of chromebook service numbers. After scanning some of these, a dialog box would pop-up with a search prompt. If you didn't catch this, the next number would be entered in the search field. A few times we had to back track to make sure we were matching the numbers correctly.
After returning to the office, we did a little sleuth work. My supervisor noticed when he typed in the service number on one of the problem machines the search box didn't appear. We later discovered a correlation between all the chromebooks that were being scanned in. They included an "NF" somewhere in the service number. My supervisor then typed NF quickly in the scan field and we triggered the same search prompt that was giving us trouble. Cody suspected it was a hot key combination, and after I checked the site for a list of hot-keys it was confirmed. The combination of keys opened up a general search window. Suspicions confirmed!
A note was sent to the company along with the problem. It seemed unusual to have a letter combination that triggered a search prompt to be included in a system designed partially for entering serial numbers, service numbers and codes of all kinds. Hopefully we will discover a way to deactivate hot keys, especially since none of them seem that useful in the first place.
After returning to the office, we did a little sleuth work. My supervisor noticed when he typed in the service number on one of the problem machines the search box didn't appear. We later discovered a correlation between all the chromebooks that were being scanned in. They included an "NF" somewhere in the service number. My supervisor then typed NF quickly in the scan field and we triggered the same search prompt that was giving us trouble. Cody suspected it was a hot key combination, and after I checked the site for a list of hot-keys it was confirmed. The combination of keys opened up a general search window. Suspicions confirmed!
A note was sent to the company along with the problem. It seemed unusual to have a letter combination that triggered a search prompt to be included in a system designed partially for entering serial numbers, service numbers and codes of all kinds. Hopefully we will discover a way to deactivate hot keys, especially since none of them seem that useful in the first place.
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